Effective Behavioral Interviewing: Seeing Past the Surface

Why Should You Attend:

Some of the key areas that will be addressed in this presentation include:

• As interviewers, what can we do to get past applicant's canned answers?
• Are applicants really answering our questions, or just telling us what we want to hear?
• How do we manage first impressions and steer away from hiring based on a gut feeling?

This webinar will answer these questions and more by discussing a structured process used in behavior-based interviewing. This approach involves asking questions about the applicant’s past behaviour in situations similar to those that are faced in the job to be filled. Carefully worded follow-up questions can be used to clarify a candidate’s answers. Questions designed in this manner are more difficult for an applicant to anticipate, and are, consequently, more truthful answered as well. In short, interviewers are more likely to make better decisions by employing these techniques.

Areas Covered in the Webinar:

• Why is interviewing important
• Why new hires fail
• Employment laws that affect interviewing
• Developing questions that are open-ended, legal and behavior-based
• Reference checking
• Use of assessments in the hiring process

Who Will Benefit:

• HR managers
• Recruiters and staff involved in interviewing applicants
• Business owners and managers
• HR consultants who advise clients on interviewing strategies

Instructor Profile:

Gayla Sherry is the president of Gayla R. Sherry Associates, Inc., an Oklahoma-based consulting firm established in 1995. The firm’s mission is to improve employee morale, retention, engagement and productivity by providing human resources consulting. The firm has conducted many engagements with a wide range of clients, including financial services, healthcare, government, higher education, public, private and nonprofit organizations. Some of their key projects include HR audits, developing policies, procedures, handbooks, job descriptions, affirmative action plans, management training, employee relations, mediating conflict and conducting internal investigations.

Ms. Sherry is a well-known human resource professional, accomplished speaker and facilitator, faculty member, and published author. Having served in the commercial banking sector and the Federal Reserve System, she brings a broad range of business experience in senior management positions in human resources, operations, marketing and customer service.

Ms. Sherry offers a highly-credentialed background as a strategic business partner with Profiles International, the world’s largest provider of assessments. She is certified as a Senior Professional in Human Resources, and is an EEOC-trained Internal Investigator and Certified Mediator. She is a member of the Society of Human Resources Management.

She is the author of numerous professional articles and books, including: “Employee Retention: Reducing the Risk and Cost of Employee Turnover,” and posts an HR or management tip on YouTube, “Tuesday Tip.”

Ms. Sherry’s education includes a bachelor’s and a master’s degree in business administration from the University of Central Oklahoma; she is an honors graduate of the University of Colorado, Boulder.

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