Character of Reputation Risk: Risk or Just an Impact? Techniques for Effective Management.

Why Should You Attend:

Reputational risk affects every company: incidents will always happen even at the best-run companies. This webinar will discuss steps needed to ensure that a company’s reputation is well protected. Reputational risk can occur:

• Directly as the result of the actions of the company itself.
• Indirectly due to the actions of an employee or employees.
• Laterally through other peripheral parties such as joint venture partners or suppliers.

In addition to having good governance practices and transparency, companies also need to be socially responsible and environmentally conscious to avoid reputational risk. This course will include real-world examples illustrating failure in these parameters by companies like Ford and Firestone, Taco Bell and BP and compare them with more successful enterprises like Virgin, JP Morgan and Johnson & Johnson.

Further, the webinar instructor will offer recommendations on how to take control of your reputational risk situations and turn them into opportunities.

Areas Covered in the Webinar:

• Define reputational risk’s characteristics – when is it a primary risk and when is it a secondary risk? What conditions can make matters worse? When is it negligible?
• How do you measure reputational risk and should you hold capital against it?
• Building an effective approach to manage reputational risk – who should be involved, how should the organization be structured to respond – governance and measurement?
• Developing an effective communications strategy – social media, messages to clients and key stakeholders.

Who Will Benefit:

• Financial Officers
• Risk Officers
• Internal and External Auditors
• Operational Risk Staff and Managers
• Risk Management Department
• Board Members
• Risk and Audit Committee Chairs and Members
• Social Media Personnel
• Project Managers
• Marketing Consultants
• Chief Compliance Officers
• Chief Audit Officers
• IT Managers
• Actuaries
• Treasurers
• Bank Regulators and Examiners
• Payroll

Instructor Profile:

Craig Spielmann is CEO and founder of RiskTao, LLC. He has over 30 years of operational risk management, business development, and technology and audit experience gained from working with the world’s top financial institutions (RBS, Citigroup, J.P. Morgan, Dean Witter, & Merrill Lynch). Mr. Spielmann manages RiskTao, LLC which specializes in risk training and advisory services.

Prior to this, Mr. Spielmann was RBS’s global head of operational risk systems and analytics. He was responsible for providing strategic direction and oversight of all RBS operational risk systems and headed up their ORM risk data aggregation initiative. In addition, Mr. Spielmann and his team developed a strong analytical engine (Aggregated Risk Intelligence Dashboard) and automated committee decks and critical reports. He also headed RBS’s operational risk management for North and South America, where he was responsible for driving compliance for the ORM Federal Reserve’s Cease & Desist Order, and 2nd line challenge over the divisions, and for managing regulatory relationships.

Mr. Spielmann designed and implemented major changes to RBS’s compensation program to align with the Federal Reserve’s compensation initiative and Dodd-Frank. He also implemented regional level scenario analysis on major industry exposures such as DDO, foreclosures practices, and a program for model risk management, etc. Additionally, he co-chaired the regional risk committee and was a member of the divisional new product approval committees, IT Risk Committee and ORM Capital and The Vendor Management Committee.

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