Cyber-attacks and incidents affect every aspect of an organization, often disrupting normal business which affects our customers/members and possibly the integrity of payment processing causing financial loss, lawsuits, brand damage, and more. A poor response to cyber-incidents is often more devastating than the attack itself, yet many organizations report they do not have an appropriate cyber incident response plan. Only by careful planning, documenting and testing can we effectively protect our customers/members, payment processes, and the organization’s reputation.
The workshop explores the effects of cyber-attacks and sound mitigation strategies necessary for effective cyber-incident response from multiple perspectives including Operations, Call Center, Vendor Management, and more. This course is intended for a varied audience as we explore the people, processes, and payment integrity aspects of responding to today’s cyber-threats.
NOTE: This is NOT a technical networking or network infrastructure workshop.
Attendees will receive a sample Security Incident Response Plan (developed by law firm Stinson Leonard Street, LLP), plus other valuable take-away, resources and action items.
Learning Objectives:
- Develop an effective Incident Response Team
- Correlate critical components of an effective Cyber Incident Response Plan
- Isolate operational challenges and counter-actions
- Document critical provisions of any crisis communication program
- Record action items from unique perspectives
- Create appropriate responses to mock cyber incidents
Areas Covered:
- Incident response teams
- Mapping processes
- Risks related to reliance on critical vendors
- Cyber response by function (i.e. call centre vs. operations)
- Developing plans
- Crisis communications program
- Management and the Board
- Case studies
Who will Benefit:
- Management
- Director
- Payments
- Operations
- Call Center
- Information Security
- Risk Management
- Trainers
- Disaster Recovery
- Special Projects
- Examiner
- Legal
- Audit / Compliance
- 8:30 am - 9:00 am: Registration
- Attendees help develop the course agenda by identifying their unique questions, needs, perspectives, experiences, etc.
- 9:00 am – 10:15 am: Introduction to Cyber Incident Response Plans
- Define
- Incident Response Teams
- Critical functional areas to involve
- Team considerations
- Critical assets and processes
- Plans’ motivation(s)
- 10:15 am – 10:30 am: Break
- 10:30 am – 12:00 Noon: Plan Development
- Inherent risks by industry
- Risks presented by vendors / solution providers
- Mapping processes
- Unique response needs by functional area
- Escalation plans
- Board and Exec. Management involvement
- Plan testing
- Board reports
- Involving external partners – vendors, law enforcement, experts
- Bringing it all together
- 12:00 Noon – 12:45 pm: Lunch
- 12:45 pm – 1:30 pm: Plan Development continued
- 1:30 pm – 1:45 pm: Break
- 1:45 pm – 4:00 pm: Crisis Communication Program
- Three stages of effective crisis communication
- Tips on analyzing the program
- How Leadership team supports an effective crisis communication program
- The Crisis Communications Checklist
- 9:00 am – 9:15 am: Questions and thoughts from Day 1
- 9:15 am – 11:00 am: Workshops and roundtables
- Group exercises – Cases simulate real situations. Cases are all true situations where attacks resulted in significant operational issues and significant losses. Attack details are provided throughout, simulating an actual incident where not all details or evidence is apparent during the initial attack. Attendees, working in cyber incident response teams, will work through studies to define appropriate courses of action and identify potential pitfalls.
- 11:00 am – 11:30 am: Conclusion
- Group discussion of findings and recommendations
- Final questions, resources, review takeaways
Rayleen M Pirnie,
CEO, RP Payments Risk Consulting Services LLC
Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. Her programs help organizations identify and mitigate risk and exposure. She is an Accredited ACH Professional (AAP) who has worked with all payment systems for nearly 20 years.
Ms. Pirnie also holds a Bachelor’s of Science in Criminal Justice Administration. Her educational programs provide real-world, actionable information for financial institutions and businesses on topics ranging from payments risk management to information security. She authors payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.
Michael Barrio,
Vice President, Public Affairs, Leverage Point Inc.
Michael Barrio is an advocacy, communications, and branding specialist with extensive experience in the credit union, entertainment, and high-tech industries as well as state and federal government. He most recently served as Managing Partner & Vice President of Public Affairs for Albuquerque lobbying and public affairs shop, Leverage Point, whose work was pivotal in bringing data breach legislation to New Mexico. He spent several years in Los Angeles, CA and gained extensive expertise in corporate human resources and communications, organizational development and alignment, and media relations during his tenure at The Walt Disney Company and Yahoo!, Inc. Michael also taught at New Mexico State University as an adjunct professor in Business & Professional Communication, Technical & Scientific Communication, Contemporary Identity Politics, and all levels of composition.
He spends a lot of time on the national speaking circuit as an expert in corporate strategic crisis communications and incident response and, in his spare time, he serves as Founder and Editor-In-Chief for digital publication, Scruff & Vigor. He is passionate about professional and corporate ethics and remains a continuing Daniels Fund Ethics Initiative Fellow and advocate, for whom he designs corporate ethics-focused college curricula. Michael serves on the Steering Committee for the New Mexico Health Equity Partnership, the Economic Development and Entrepreneurial/Technology Committees for NMACI, currently serves as President of Albuquerque Rotary del Sol, and has recently been nominated to serve as Honorary Commander at Kirtland Air Force Base. Originally from Las Cruces, he and his wife Erin live in Albuquerque, NM.
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