CAPA: Preventive Action - the ISO 9001 Standard Requirements
Preventive action is performed to eliminate potential event that can create nonconformity. While talking about preventive action, we must remember that the nonconformity has not taken place yet and it is a preventive action of identifying and eliminating the cause of nonconformity.
For effective implementation of preventive action, documentation of the process and steps is a must. Only a proper documentation will help you track the effectiveness and sufficiency of the preventive action process.
Objective of Preventive ActionBased upon the prerequisite of your organization, objective of the preventive action may be a numerical, quantitative or a quality requirement. Objectives defined by ISO 9001 are not recommendations; in fact the objectives are the requirements of ISO 9001. As per the requirements stated in ISO 9001, a company needs to observe functionality of an implemented preventive action and also needs to verify its objectives in order to improve the functionality of the CAPA.
Preventive Action Closing DateTo measure and monitor the effectiveness of preventive actions, a closing time should be assigned. As per the ISO 9001 requirements, a defined time frame should be mentioned which will examine the effectiveness of the preventive action.
Documentation and Preventive ActionTo keep a track on the status of the preventive action, documentation is a must. Starting from the launch of the program, procedure, day-to-day follow ups and results, everything has to be kept in an understandable order so that it becomes easier to track and understand the flow of the action. In short, documentation is needed for monitoring whether the nonconformity has indeed been prevented. Only after seeing positive result, preventive action can be closed. In case of failure of one preventive action, a second one can be introduced. Although, ISO 9001 does not approve launch of a second preventive action, still to cut the existence of a potential nonconformity, considering a second preventive action is suggested.
However, below are the processes which h you must remember to document:
- Possible Nonconformity
- Finding out the cause
- Action taken to combat the nonconformity
- The closing
- The results
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