Getting Clear: Establishing Performance Expectations for Employees

Likewise, employees often say that they are unclear of what their manager really expects. In this webinar, we explore why there is often a difference between what the manager expects and the employee delivers. Tools for developing clear expectations and then communicating those expectations to employees will be offered. In addition, a practical tool for involving employees in the expectation-setting process will be presented.

Areas Covered in the seminar:

• What are expectations and how are they different from "pet peeves?"
• Why are performance expectations often not met?
• How can the expectations checklist help a manager be clear about their expectations?
• How can SMAART goals help define performance expectations?
• What kinds of goals are appropriate when setting expectations?
• How can employees get involved in the expectation-setting process?
• What should I do when expectations are met?
• What should I do when expectations are not met?

Who Will Benefit:

These concepts apply to companies in all industries and all types of organizations. This webinar will provide practical perspectives and tips to all organizations that employ workers and desire to maintain a positive work environment. In particular, employees who benefit include:

• Executives and managers
• First-line supervisors
• Human resource professionals
• Consultants and executive coaches
• Business owners
• Office administrators

Instructor Profile:

Marnie Green, is the Principal Consultant of Management Education Group, Inc., (www.managementeducationgroup.com) a consulting firm that specializes in training managers and supervisors in essential human resource-related skills. Marnie is the author of Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance. Her practical approach to management and leadership has earned her recognition worldwide as an expert in employee performance management.

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