Food Safety and Quality Management - Effective Incident Tracking

Why Should You Attend:

This webinar is designed to highlight the importance of, and methods for conducting proper incident tracking. In all of the assessment of success that food businesses do, internal incident tracking is among the most potent and profitable. If your operation already conducts incident tracking, this training could re-invigorate the process with anticipated system modifications. It is very likely that some of the things that will be covered during this webinar have not been incorporated in your operation’s incident tracking system. If you set up a successful system for incident tracking, you will stand out as a reliable and indispensable professional. A good system for incident tracking provides immediate opportunities for achieving, maintaining & demonstrating operation excellence. It also serves as a live-feed for continuous improvement. A properly developed incident tracking system enables prompt and appropriate preventive actions with clearly defined and measurable goals.

Attending this webinar will be valuable to you if you give guidance or oversight to your food operation’s food safety and quality management. Beyond giving guidance, many roles within a food business involve the tracking of incidents. This means that almost every person working in a food business would benefit from attending this webinar. During the presentation, we will review what is beneficial to track and how

Learning Objectives:

Upon Completion of this webinar, you will be able to:

• Understand the types (scope) of incidents requiring to be tracked in a food operation
• Understand and be better prepared to tackle the usual challenges and obstacles to overcome
• Develop and/or participate in establishing an effective and efficient system for incident tracking
• Recognize the opportunities, and effectively utilize available external assessment provisions
• Properly analyze and utilize incident tracing information and data to the benefit of your food business

Areas Covered in the Webinar:

• What is meant by “incident”?
• Incident tracking as a company confidence-building tool
• Types of incidents to track
• Who should be involved in incident tracking?
• Gaining company-wide participation in a well-developed incident tracking system
• The usual challenges and obstacles to overcome
• Good procedures for incident tracking
• Building on existing tracking systems
• Effective & efficient integration of affiliated programs
• Opportunities provided by external assessment obligations (i.e. Regulatory inspection, customer or 3rd party audits, etc.)
• Ensuring the integrity of tracking information and data
• Utilizing tracking data to drive continuous improvement
• The role and necessity of root cause analysis
• Incident tracking as a self-funding program
• Establishing the right metrics for measuring success

Who Will Benefit:

• Food Safety and Quality Assurance Coordinators and Managers
• Food Safety and Quality Assurance Supervisors
• Directors of Food Safety and Quality
• Owners of small food businesses
• Students currently enrolled in Food Safety and Quality Assurance Studies
• Anyone else who is interested

Felix Amiri
Food Safety and Quality Systems Specialist, Amiri Food Industry Support Services

Felix Amiri is the Technical Director at Amiri Food Industry Support Services (AFISS). He helps small to medium sized operations in the development and implementation of food safety and quality systems. Felix also teaches International Food Safety Law and Regulations at Conestoga College. His industry experience includes many years of hands-on food safety and quality management at several major food companies. He has been leading the Safety, Security and Quality Assurance (SSQA) development and implementation initiatives of the Global Coalition for Sustained Excellence in Food & Health Protection (GCSE-FHP). Felix also conducts food safety, quality system and food regulation audits.

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