GLP and Compliance for a Clinical Laboratory's Incident Management Plan

Why Should You Attend:

Approximately 60% to 80% of the information a physician uses to diagnose and treat patients, comes from Clinical and Anatomic Laboratories. This information need to be timely and as accurate as possible. Many mechanisms are already in place to assure just these outcomes. When potential incidents do arise, a well defined Incident Management Plan is needed.

This session will use the Good Laboratory Practices (GLP) to guide you in the development and maintenance of your laboratory's incident management plan to ensure that your laboratory policies and procedures are in compliance and your patients, visitors and staff are protected from accidents or unexpected events. You will learn how the laboratory’s incident management plan can play a major role in investigating and reducing potential issues. A well developed and maintained Plan can prevent serious legal consequences as well.

Areas Covered in The Webinar:

• Definitions of Incident Management.
• Review of the history of “medical errors” leading up to the Incident Management requirements.
• Explain the two main kinds of incidents that need to be investigated.
• Show where the Quality Management Plan can aid in identifying potential incidents.
• What policies and procedures make up the Incident Management Plan.
• How incidents are identified
• How to conduct and document a “True Cause Analysis” of the incident.
• Developing processes to reduce or eliminate future re-occurrences of previous incidents.
• How to work to foresee future potential incidents.
• Maintaining appropriate documentation and reports for Hospital Administration.

Who Will Benefit:

Clinical and Anatomic Laboratories will benefit from this training.

• Administrators of Clinical Laboratories
• Compliance Officers
• Quality Assurance Personnel
• Administrative Laboratory Director and Managers
• Medical Directors and Pathologists
• Risk Management Personnel

Instructor Profile:

Pam Tayon Colker,has a degree in Biology from Hollins University, Virginia, and her Medical Technology Internship from Mt. Sinai Medical Center, Miami Beach. She has two MBA's; Human Resources Management, from DePaul University, Chicago, and Information Systems Management, from the University of Tampa.

Pam is a licensed ASCP Medical Technologist and Florida Clinical Laboratory Supervisor with 20 years of managerial experience, with the majority in laboratory consulting, with Health Care Development Services and SCC, SoftComputer. She has also been a Laboratory Director at hospitals in the Chicagoland and Tampa Bay areas.

Pam is the Principal with TC Consult, Inc., a physician office laboratory consulting firm, and Medical Technologist at OneBlood, Inc., formerly Florida Blood Services. She has given breakout sessions at several Clinical Laboratory Management Association Meetings and written articles for CLMA, Advance for Administrators and the American Association of Family Practice.

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