How to Manage Reputational Risk

Why Should You Attend:

A strong reputation creates the confidence of clients, business counterparties, shareholders and regulators to support management’s plans but when damaged, it can precipitate short term crisis or long term demise.

Protecting a firm from excessive exposure to reputational loss and thereby avoiding the circumstances that would require the board of directors and senior management to be replaced, in order to restore stakeholder confidence in the firm’s governance and strategic direction, is an essential component of a credible and mature risk management program. In order to accomplish this goal:

• The highest standards of corporate governance and transparency must be adopted by the board, senior management and throughout the firm.
• The firm must have effective controls to ensure client and market suitability, product appropriateness, environmental, social and ethical responsibility, and compliance with laws and regulation.
• Values and behaviors must be clearly articulated and observed by all employees and officers of the company, and a monitoring process must be established to ensure compliance.
• The firm must commit to delivering both technical and management skills training to create the culture required to meet the established values of the firm.
• Performance appraisals and associated incentives must be established to reward good behavior beyond the achievement of results, reinforce accountability, and create consequences for behavior that is inconsistent with the company’s values.

This webinar will explore these goals and others and offer best practices for managing reputation risk.

Areas Covered in the Webinar:

• How reputation risk differs from other corporate risks
• The consequences of damage to reputation
• Damage limitation and recovering trust
• Metrics for measuring reputation risk
• Attributing responsibility for managing reputation risk
• Best practices in reporting
• Effective risk mitigation strategies

Who Will Benefit:

• Risk Officers
• Compliance Officers
• Internal and External Auditors
• Financial Controllers
• Operations Managers
• Treasurers
• Board Members
• Business Managers
• Investment Managers
• Asset Managers
• Broker/Dealers
• COO (Chief Operating Officers)
• CRO (Chief Risk Officers)
• CIO (Chief Information Officers)
• CPAs (Certified Public Accountants)
• CBAs (Chartered Bank Auditors)
• CIAs (Certified Internal Auditors)
• CFEs (Certified Fraud Examiners)

Mario Mosse
President, MMosse Consulting LLC

Mario Mosse has over 40 years of experience in enterprise risk management, internal audit and regulatory compliance at financial services companies. He is the president of MMosse Consulting, LLC, where he provides risk management advice and training to the financial services industry. Previously, he was the head of operational risk management at Prudential Financial, Inc. Prior to that, Mr. Mosse was with The Chase Manhattan Bank, where he held several senior positions in risk management and internal audit.

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