Malaysia Guidelines on Agent Banking – Overview and Summary of Requirements

• By: Staff Editor
• Date: April 11, 2013

Agent banking is the use of non-bank retail outlets by financial institutions (FIs) to deliver financial services on its behalf, particularly to the underserved in a more cost-efficient manner. Malaysia introduced these guidelines with the objectives of facilitating implementation of agent banking in unserved areas, in a reliable, safe and sustainable manner whilst safeguarding consumer interest and confidentiality.

This article provides a brief overview of the regulatory requirements provided in the guidelines.