Managing Through a Product Recall - Process and Procedures

Why Should You Attend:

The webinar is an overview of a comprehensive process for navigating through the entire process that would be involved with a product recall. Though no company wants to ever have to engage such a process, proper planning and development of this process ahead of the actual need will allow for a more expedient, efficient, and less panicked effort through the recall.

Product recalls are continually in the news across a broad range of product categories and quality issues. The actual recall effort can be challenging for the quality group, the legal group, and the entire company as well as shareholders, customers, and suppliers. With proper planning and by utilizing the process shared and discussed in the presentation, everyone involved will be more comfortable to address this challenge pro-actively and effectively. Taking a reactive approach to a recall will usually result in more mistakes, too many emotional decisions made, and the company becoming even weaker as a result of the event. The presenter will share a comprehensive process for all company entities to embrace and understand prior to the actual recall event.

Areas Covered in the Webinar:

• A comprehensive product recall process
• How to initiate the recall, document the steps in the process, and handle the events after the public announcement
• Provide a template process for crisis communication due to the recall event
• An example of the process in action
• Benefits to having a proactive process
• Tips for success as well as resources that can be utilized

Who Will Benefit:

• Vice president of quality and operations
• Legal personnel
• Managers across a company who would be affected by a recall
• Supervisors of personnel who are responsibility for quality
• QA/QC personnel
• Anyone related to supply chain, marketing, product development, and sales

Instructor Profile:

Formerly the vice president and head of R&D/quality for Elmer’s Products, Inc., Richard Maksimoski has over 30 years of R&D experience at a broad range of CPG companies and industries including: Elmer’s Products (stationery, toy, office, hardware); Scotts Miracle-Gro (lawn and garden, pesticides); Jergens/Kao Brands (skin care, cosmetics, food); Kraft Foods (full range of food products); Procter & Gamble (cosmetics, hair care).

Mr. Maksimoski formed Maximum C/Q, LLC in July 2009 as a compliance, quality, and new business development consulting firm to help clients develop their growth strategy, manage project execution, source their production needs, and enable complete confidence in the compliance and quality needs to launch products.

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