Managing Workforce Conflict

Why Should You Attend:

• What impact does dysfunctional conflict have on your workplace?
• High tensions, stress, and anxiety?
• Reduced effectiveness, productivity, and quality?
• Increased absenteeism, turnover, hostility, and possibly violence?
• Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved?

Dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. Conflict that results in legal action will cost $$$’s – even if you win.

What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want?

Dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately there are actions you can take to turn it around.

Learning Objectives:

• Strategies to handle conflict with confidence and poise
• How to drive for harmony, reduced drama, and respectful communication
• Perspective on your role in conflict
• Thirteen major strategies to help you manage conflict
• Mediating conflict-techniques when employees are at odds
• Review 2 models for understanding the dynamics of conflict
• The 9 hot buttons that can inflame conflict and what to do about it
• Ways managers make conflict worse
• Dysfunctional behavior to watch out for based on your personality

Who Will Benefit:

• Managers
• Supervisors
• Team Leaders
• Employees dealing with conflict
• Human Resources Professionals

Bob Verchota
Owner and Senior Consultant, RPVerchota and Associates

Bob Verchota is owner and senior consultant for RPVerchota & Associates, a consulting firm providing services to clients who seek to align their business and employees, creating successful outcomes and excellent work environments. After 30+ years in Human Resources senior leadership roles and teaching both undergraduate and graduate courses in Leadership and Organizational Development, Bob transitioned to using his experience and skills in consulting.

Mr. Verchota provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo.

Bob has an undergraduate degree in Business Administration, graduate degree in Healthcare Administration, and doctoral work (ABD) in Organizational Development. He is a lifetime Senior Professional in Human Resources.

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