Process-Based and Metric-Driven Internal Audit Approach

The change in emphasis of ISO 9000:2000 and ISO 13485, focusing on process efficiency, effectiveness and business results, requires a different approach to auditing. A "value-added" perspective for audits is needed. In addition to examining past conformance to requirements and regulations in minute detail, you can use current performance to project future actions.

Therefore, auditing in it’s many forms is a cost-effective means of improving the organization. To be useful, audits must be performed and presented in a meaningful approach. In order to change practices for the better, audit results must be in business terms and appeal to the interests of the various stakeholders.

Areas Covered in the seminar:

This course is designed to enhance your understanding of process auditing techniques

• Using interactive examples and a case study
• You will develop practical audit skills
• Improve evaluation and communication skills
• Refine reporting skills and sharpen your ability to implement corrective action programs
• Attendees will also gain an understanding of Customer Oriented Processes (COPs)
• As well as the value of metrics in the audit process

• Implement a process-based, metrics-driven system audit program
• Develop core process maps and 4-panel metric charts
• Develop effective process-based and metrics-driven auditing techniques

Who Will Benefit:

This is a perfect fit if you will be conducting, managing, or participating in internal (first-party) audits, or helping to develop an ISO 13485 or ISO 9000 quality system. Also great if you are involved in developing, implementing, and/or maintaining an internal audit system that meets the requirements of ISO 13485 and ISO 9000.

Those who are responsible for internal quality and other management system audits including department managers, supervisors, quality representatives, engineers and administrative staff who have a focus on business improvement, performance and profitability.

Instructor Profile:

Angelo Scangas, is President of Quality Support Group Inc., a Consulting, Training, Benchmarking and Best Practices organization. He has over 23 years of experience in the Electrical, Medical, Automotive, Chemical and Aerospace Industries working in many functional areas including Engineering, Operations and Quality Assurance.

• RAB-Certified ISO 9000:2000, ISO 13485 Lead Auditor
• IATF - TS 16949:2002 Certified Lead Auditor
• Instructor in APQP, FMEA, PPAP, Control Plan, MSA and SPC
• Six Sigma Master Black Belt

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