Project Management Essentials: The 8 Keys to Successfully Completing Every Project On-Time and On Budget

Why Should You Attend:

• How do we manage projects and customer relationships effectively?
• How do we understand the full scope of a customer “project”?
• How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects?
• To whom do we delegate specific responsibilities and when?

The webinar will discuss these questions and others on effective project management.

Learning Objectives:

• Understand the essentials of project management
• Plan for identifying project needs
• Practice scheduling and teaming
• Create the necessary plans which will allow you to more effectively manage projects to success
• Keep projects on track
• Gain knowledge and skills you can apply to all project team situations
• Keep content, process, and structure on track to produce positive outcomes

Areas Covered in the Webinar:

Introduction to Project Management

• What is a project?
• What is project management?
• What skills do you need to effectively manage projects?
• Why is project management needed?
• Leading contributors to project success

Identifying Needs, Starting Toward Solutions

• Identifying stakeholder needs and expectations
• Identifying business requirements
• Performing a system requirements analysis
• Performing a human resources analysis
• Identifying roles and responsibilities
• Creating a scope document
• Gaining stakeholders’ consensus and approval

Scheduling and Teaming

• Planning
• Creating a work breakdown structure
• Performing risk management
• Developing effort, time, and cost estimates
• Creating a project schedule
• Creating a budget
• Creating a project team

Management Planning and Execution

• Creating a vendor management plan
• Creating a resource management plan
• Creating a communication plan
• Creating a quality management plan
• Creating a project management plan
• Execution
• Track the project and resolve issues
• Manage resources

Managing Project Success and Customer Satisfaction Success

• Managing quality
• Managing the project team
• Managing change
• Case study
• Project closure
• Conducting a customer acceptance meeting
• Conducting a project review
• Identifying the lessons learned
• Compiling a project report

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• HR Manager

Christopher R DeVany
President and CEO, Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill has helped help executives, managers and team leaders improve performance. Mr DeVany has also been interviewed for various radio and television programs.

He has assisted organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. He holds degrees in management studies and organizational behavior from Boston University.

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