Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure and Investigation
Instructor:
Luann Kohlmann
Product ID: 703955
Training Level: Intermediate
- Duration: 100 Min
Why Should You Attend:
Regulation E governs consumer protection when using electronic fund transfers which includes debit card transactions. Financial institutions are required to handle every consumer report of unauthorized entries. This session will define and explain the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution.
The course will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution. The instructor will also discuss what you must do to minimize a financial institution’s losses.
Areas Covered in the Webinar:
- The liability of your accountholder versus the liability of the financial institution
- The investigation
- Provisional credit
- Required communications
- Recordkeeping
- Brief discussion on chargebacks
Who Will Benefit:
This webinar will provide valuable assistance to all personnel in:
- Financial institutions
- Card Personnel
- Operations
- Risk/Compliance Officer
- Internal Audit
- AAP Candidates
- Accredited ACH Professionals
- 1.8 AAP Continuing Education Credits
Luann S. Kohlmann serves as the vice president of WACHA/PAR, headquartered in Wisconsin. Ms. Kohlmann started her career in banking operations and joined the WACHA/PAR team in 2003. She is responsible for development and execution of association member programs, including education, conferences and publications. She also conducts ACH audits and risk assessments.
Coming from a financial institution background, Ms. Kohlmann has hands on knowledge and understanding of the problems that organizations face with day to day ACH processing and the need to continue to expand their electronic payment knowledge and services to keep up with the ever-changing electronic world.
Ms. Kohlmann has been a speaker at NACHA’s Electronic Payments Conferences and Windy City Summit in addition to many nationwide engagements. She is very active in national electronic payment councils and committees. She has been an Accredited ACH Professional since 2002 and became a National Check Professional in 2011.
Refund Policy
Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
