Errors and defects are a problem in virtually every industry. The goal of defect-free/error-free product or service delivery is the aim of every company. However, in order to eliminate defects or errors permanently, you must use a disciplined approach in order to ensure that the problem does not recur. One of the most widely-used tools is the 8 Disciplines (8D) methodology. 8D requires you to identify and fix the problem immediately (put a bandaid on it) while identifying the Root Cause(s), and take steps to address the problem in the short term as well as in the long term (permanent fix).
In this interactive virtual seminar, you’ll learn how to apply the many tools used to identify possible causes, determine (with data) which is the true root cause (or causes, as there may be some compounding of problems occurring), and how to fix them – permanently.
8D is used by a wide variety of industries – from service to design, manufacturing, and fulfillment. 8D has been used by sales forces, development teams, hourly personnel, and C suite effectively, and is a technique that is easily mastered.
One of the biggest detractors to using the 8D technique is that it does not always address the issue fully. However, after studying the reasons behind this weakness, I’ve developed an additional emphasis to minimize risk and maximize success using the 8D framework. This is the only course that teaches this additional emphasis, and I developed this methodology when I was hired by Motorola to eliminate returns for a particular defect (after previous efforts had seen the defect return). I’ve been teaching this “magic bullet” method ever since.
The course is highly interactive and will require all participants to work through examples in class, allowing you to learn experientially as well as through lecture. Class notes are provided so you can concentrate on what we’re talking about vs. taking copious notes.
In this two-day virtual seminar, you’ll learn how broad-based this technique is, how it can be easily adapted for a wide variety of industries, and how to participate in, and lead, an 8D team.
Learning Objectives:
Upon completing this course participants should be able to:
- Explain what 8D is and how it is applied
- Understand where 8D is used in the PDCA cycle
- Apply various tools and techniques to describe the problem more accurately
- Understand what is a Root Cause of a problem, vs. what is a symptom of the problem
- Understand which types and severity of problems should initiate a formal Root Cause Analysis (RCA)
- Utilize a Risk Based approach to identifying Root Cause Analysis
- Apply RCA to Context of the Organization and Risk Analysis
- Evaluate effectiveness of proposed Corrective Actions in addressing the Root Cause
- Apply various tools to RCA and 8D
- Understand the difference between short-term/interim solutions and long-term/permanent solutions.
- Participate in an 8D team
- Apply various quality tools to determine long-term solutions
- Lead an 8D team successfully
- How this fits into the Corrective and Preventive Action (CAPA) program
- Determine when to stop collecting data/evidence of effectiveness
- How to use 8D when answering Supplier Corrective Action Requests (SCARs)
- Apply this to your own organization effectively.
In-Person Seminar going Virtual with increased learner satisfaction.
Yes, attend this seminar from anywhere. We are making it real and more interactive – Here's a sneak peek:Our enhanced delivery process and technology provides you an immersive experience and will allow you to access:
- The real-time and live presentation as in in-person events
- Private chat for company-specific conversation – the same as you would get in an in-person seminar
- Opportunities to connect with your peers to share knowledge at a different time and have group discussions
- Live workshop activities
- Live Q&A during the event and offline Q&A assistance after the event
- As usual more content, activities and case studies and now adding homework for a comprehensive understanding
- Certification
Who Will Benefit:
This course is designed for anyone who is participates in addressing Supplier Corrective Actions, internal corrective action programs, or who is tasked for eliminating or minimizing defects as part of a Continual Improvement (CI) program. This includes those that have Quality, Environmental, or Occupational Health/Safety Management Systems responsibilities for making general improvements in their organization’s performance, as well as the specialists in various areas who are the subject matter experts. A partial list of personnel who will benefit from the course:
- Senior managers
- Quality professionals
- Environmental professionals
- Occupational Health/Safety (OHS) professionals
- Regulatory professionals
- Production supervisors and managers
- Manufacturing engineers
- Production engineers
- Design engineers
- Process owners
- Supplier engineers
- Customer engineers
- Quality, environmental, and OHS auditors
- QMS, EMS, and OHS Management Representatives
- 11.00 AM: Session Start
- Brief Background and History
- Introduction to Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA)
- Defining the what is, and what is not, RCA
- Discussion on what constitutes a good CAPA
- Why good Root Cause Analysis is key to good 8D / CAPA
- The 8 Disciplines (8D) Overview
- Review of each step
- Learn the common tools to use at each step including
- Is / Is not technique
- 5 whys
- Pareto Diagram
- Fault Tree Analysis
- Paynter Chart
- Fishbone (Ishikawa / Cause and Effect) Diagram
- Hands-on Exercises - Tools
- Refresher/review of Day One – Key Concepts
- Hands-on Workshop – problem-solving tools (group exercise)
- Review exercise
- Define / apply which tools are best at each step
- Derive the best solution(s) to the problem
- Hands-on Workshop – 8-D Problem Solving tool (group exercise)
- Work on exercise in teams
- Gather data as needed
- Determine which tools to apply when
- Propose optimum solution based on information at hand
- Common Mistakes and how to Design around them
- Solutions don’t “stick”
- Solution did not solve problem permanently
- Data collection until “the end of time”
- No buy-in from users or management
- Applying 8D to various problems
- Defect elimination
- Customer satisfaction improvement
- Internal defects / rework elimination
- Questions
- Summary
Mary F McDonald,
CEO, McDonald Consulting Group
Mary F. McDonald is a process quality specialist with over 25 years’ experience in large industries and small enterprises. Her experience allows her to design unique solutions to difficult problems, synthesizing tools from Lean, engineering, quality, environmental, and health/safety disciplines.
Ms. McDonald is currently the CEO/CTO of the McDonald Consulting Group (McDCG) in Austin, TX. McDCG is a recognized leader in providing process improvement consulting to a wide variety of customers in the healthcare, high technology, service, automotive, aerospace, semiconductor, and manufacturing disciplines. Her clients include Bayer, EDS, the FAA (Federal Aviation Administration), Huawei/HiSilicon, IBM, Motorola/Freescale, the University of Texas, Texas A&M University, and many others.
She holds a Master’s in Industrial Administration degree from Union College, Schenectady, NY, and a Bachelor’s in Environmental Engineering degree from Worcester Polytechnic Institute, Worcester, MA. An author of several academic pieces, she is the recipient of many industry awards. She also holds numerous professional society memberships and is well-known in these circles.
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Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to MetricStream Inc. (our parent company).Cancellations and substitutions for In-person Seminars:
Written cancellations through fax or email (from the person who has registered for this conference) received at least 10 calendar days prior to the start date of the event will receive a refund - less a $300 administration fee. No cancellations will be accepted - nor refunds issued - within 10 calendar days before the start date of the event.On request by email or fax (before the seminar) a credit for the amount paid minus administration fees ($300) will be transferred to any future ComplianceOnline event and a credit note will be issued.
Substitutions may be made at any time. No-shows will be charged the full amount.
We discourage onsite registrations, however if you wish to register onsite, payment to happen through credit card immediately or check to be submitted onsite. Conference material will be given on the spot if it is available after distributing to other attendees. In case it is not available, we will send the material after the conference is over.
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Cancellations and Substitutions for Virtual Seminars & Webinars:
Written cancellations through fax or email (from the person who has registered for the training) received at least 10 calendar days prior to the start date of the event will receive a refund — less a 30% administration fee. No cancellations will be accepted — nor refunds issued — within 10 calendar days from the start date of the event. On request by email or fax (before the training) a credit for the amount paid minus administration fees (30%) will be transferred to any future ComplianceOnline event and a credit note will be issued. Substitutions may be made at any time. No-shows will be charged the full amount. Some topics and speakers may be subject to change without notice. Offers:Related Webinars
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