Course Description:
Are you new to ACH, have some experience or perhaps you’ve been processing ACH transactions for many years, this 2-Day seminar will cover details from the basics to the more complex issues when processing ACH transactions.
Even if you’ve been processing ACH transactions forever, each part within this 2-day event will help you grasp “the how and the why” of the ACH network. Operations staff process ACH transactions each day but still don’t really know the intricacy of how the ACH network flows and details surrounding the behind the scenes of their day-to-day processes. Knowing the details makes it easier to resolve those issues that may occur every day or very seldom; knowing “how” transactions move within the network helps identify possible solutions.
Nacha Operating Rules change each year, adding responsibilities to each participant in the network. This 2-day seminar will include an overview of recent Rules changes affecting each participant in the network and what that means to your ACH operations.
Why Should You Attend:
This virtual 2-day seminar/workshop will identify the ins and outs of the ACH network, beginning with “How the ACH Network works”, the participants, their roles and responsibilities, different types of payments, including settlement and funds availability.
Exception processes will be covered, from prenotes to recurring transactions, from general returns to extended returns, stop payments, notification of change (NOC), reinitiation, and reversals. Details from both the ODFI (Originating Depository Financial Institution) and the RDFI (Receiving Depository Financial Institution) – and what each participant is required to do according to the Nacha Operating Rules.
Other details will include: (1) An overview of Reg E Basics and Error Resolution and how this applies to ACH transactions; (2) Review on Federal Government Payments in the ACH Network and Reclamation processes; and (3) A recap of the most recent Nacha Operating Rules changes.
During this 2-day event, participants will participate in multiple scenarios and questions to keep the learner engaged throughout this virtual seminar. Handouts during seminar will include worksheets for the learner to complete periodically throughout the seminar as a review to ensure an understanding of the information covered during this virtual seminar.
Register today! A "must-attend" 2-day virtual seminar/workshop!
Learning Objectives:
- Discover the basics of the ACH Network with an overview of ACH, history, legal framework, how it works, participants roles and responsibilities
- Same Day ACH functionality - PLUS settlement and funds availability in the ACH network
- Common terminology and products/applications (SEC Codes) Standard Entry Class Codes
- Identify details on exception processes within ACH (Prenotes, Stop Payments and NOCs)
- Define the ACH Return process from general returns to extended returns (unauthorized)
- Illustrate entire ACH return process, from the initial return, to dishonored return and on to the contested dishonored return (including timeframes and warranties)
- Recognize Reg E error resolution vs. ACH and the consumer/FI responsibilities
- Outline the process for Reinitiation of Entries and Reversals
- Overview of Federal Government ACH payments and the Reclamation process
- Recap of the most recent Nacha Operating Rules changes
Who will Benefit:
- Financial Institution professionals (new/current operations staff)
- Banking Operations managers and staff
- Compliance and Risk professionals
- Treasury Management professionals
- Aspiring and current AAP’s (Accredited ACH Professionals)
- Banking Managers/ Supervisors
- Audit and Compliance Personnel / Risk Managers.
- Payroll Processors
- Company / Business Owners (Originators)
- Third-Party Service Providers and Third-Party Senders
- Auditors with financial institutions
- Any payments professional working in the ACH Network will benefit from this course; these individuals could include operations, compliance, AR/AP, payroll, risk management, audit, legal counsel, management, risk officers, and AAP’s.
In-Person Seminar going Virtual with increased learner satisfaction.
Yes, attend this seminar from anywhere. We are making it real and more interactive – Here's a sneak peek:Our enhanced delivery process and technology provides you an immersive experience and will allow you to access:
- The real-time and live presentation as in in-person events
- Private chat for company-specific conversation – the same as you would get in an in-person seminar
- Opportunities to connect with your peers to share knowledge at a different time and have group discussions
- Live workshop activities
- Live Q&A during the event and offline Q&A assistance after the event
- As usual more content, activities and case studies and now adding homework for a comprehensive understanding
- Certification
- 8:00 AM PT – Registration Begins
- We’ll begin the seminar with the history of ACH, how the transactions flow through the network (debit and credit Entries, consumer and corporate payments. An outline of the basic legal framework in the ACH network and what that means will be covered. In addition, each participant’s roles and responsibilities in the ACH network (this will include TPSP – Third Party Service Provider and TPS – Third-Party Senders).
- Included will be Same Day ACH functionality and how this affects all participants in the ACH network, including the details and differences when it comes to settlement vs. funds availability. Common terminology used in the network, along with a summary of the different “products or applications” (also known as SEC – Standard Entry Class Codes) in ACH while providing detail on the 10 most used SEC Codes (products/applications).
- This first part will prepare all attendees with a basic understanding and working knowledge of the ACH network to continue with the processes with ACH electronic payments during this 2-day seminar. Review questions will be included during this interactive seminar to help engage the learner and apply what we are covering by using real-life scenarios/examples.
- 10:30 AM PT – 11:30 AM PT – LUNCH BREAK
- 11:30 AM PT – Seminar/Workshop Resumes
- After lunch, we will delve into the processes surrounding “exception processes” when it comes to handling the RDFI’s (Receiving Depository Financial Institution) rejected or non-post items. The first part of this section will include Prenotes and Notification of Change (NOC – COR) Entries, with responsibilities for the Originator, the ODFI (Originating Depository Financial Institution), and the RDFI (Receiving Depository Financial Institution). Included will be the “Nacha Operating Rules” and how they apply to these processes and illustrating Rules compliance (timeframes and formats necessary).
- Continuing with the “ACH Return Process” the RDFI’s (Receiving Depository Financial Institution) review of responsibilities and right of return – including the “flow” of an ACH Return in the network. Exceptions in the Rules for RDFIs and the Return process will be included. Review questions will be included during this interactive seminar to help engage the learner and test your knowledge of the material covered during this part of the seminar.
- 2:00 PM PT – Seminar/Workshop ends for Day 1
- 8:00 AM PT – Workshop Resumes
- Recap from previous day (answering any questions from participants about previous day as needed). Starting off with Day 2 – we will jump right into the entire ACH Return process. The trainer will cover the ins and outs of the Return process – from general returns to extended Returns (with timeframes and Rules compliance requirements). It’s not just about the RDFI (Receiving Depository Financial Institution) when processing Returns, this process involves the ODFI (Originating Depository Financial Institution) and the Originator! In this morning session we will outline all the details and rules compliance requirements for all participants involved.
- We will begin with Stop Payments (consumer vs. non-consumer), what questions the front-line should be asking, what forms to use and what forms not to use will be outlined. Also included will be, in extreme detail, the entire ACH Return process, from the initial Return (general or extended) to the Dishonored Return (completed by the ODFI) to the Contested Dishonored Return (completed by the RDFI) and when all this back and forth of a Return Entry between the RDFI and ODFI - MUST STOP! What forms are necessary when processing certain types of Returns (and when a form is NOT needed for certain types of Extended Returns) – includes R07 Authorization Revoked vs. Stop Payment – what’s the difference, and tips that will help frontline staff and operations staff when assisting account holders with disputed or questionable transactions. Review questions will be included during this interactive seminar to help engage the learner and test your knowledge of the material covered for Stop Payments, Return process, including Authorization Revoked.
- 10:30 AM PT – 11:30 AM PT – LUNCH BREAK
- 11:30 AM PT – Seminar/Workshop Resumes
- After lunch, more advanced topics will include an overview with the basics of Reg E while outlining the Error Resolution Process and what does this mean when processing ACH disputed transactions.
- We will illustrate the Reversal (files and entries) process, identifying responsibilities for the participants involved. Included will be an outline of the Rules on Reinitiation of Entries, when you can, who is responsible for what and how this affects your ACH operations (both ODFI and RDFI). A high-level overview on Federal Government ACH Processes relating to DNEs and Reclamations, including timeframes will be discussed.
- Closing out the 2-day seminar will be a quick recap of the most recent Nacha Operating Rules changes, identifying briefly how the ACH participants are affected. A few review questions will be included during this interactive seminar to help engage the learner and test your knowledge of the Reg E error resolution, Reversals and Reinitiation of Entries (covered during this last part).
- 2:00 PM PT – 2-Day Seminar Ends
Donna K Olheiser
Owner, Dynamic Mastership, LLC
Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.
Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.
