Decision-Making and Human Error Prevention

This course is meticulously crafted to provide participants with a deep understanding of the cognitive processes that govern decision-making and the common pitfalls that lead to human errors. Through a blend of theoretical insights, case studies, and practical exercises, participants will gain valuable tools and strategies to optimize decision-making and create a resilient environment that minimizes the likelihood of errors.

Why Should You Attend:

Elevate your professional skills and shield your decision-making process from common pitfalls by attending the "Decision-Making and Human Error Prevention" training. Uncover the nuances of cognitive biases such as Confirmation Bias, Overconfidence, Anchoring, Availability Heuristic, Sunk Cost Fallacy, and Groupthink, which often cloud judgment. Learn to navigate Decision Fatigue and mitigate Hindsight Bias, ensuring your decisions are not swayed by fatigue or skewed by retrospective views. Gain insights into Emotional Decision-Making, recognizing the impact of emotions on choices. By understanding these factors, you'll be equipped to make more informed, objective decisions and contribute to a culture that values learning from mistakes. Join us on this transformative journey to fortify your decision-making prowess and build resilience against human errors. Your commitment to this training is an investment in your professional success and organizational effectiveness.

Learning Objectives:

• Cognitive Bias Awareness: Recognize and mitigate biases like Confirmation Bias, Overconfidence, Anchoring, and Availability Heuristic.
• Risk Mitigation Strategies: Acquire tools to assess and mitigate risks, overcoming the influence of Sunk Cost Fallacy for more strategic decisions.
• Group Decision Dynamics: Understand and navigate Groupthink, fostering constructive group decision-making and minimizing collective cognitive biases.
• Resilience against Decision Fatigue: Develop strategies to combat Decision Fatigue, maintaining optimal decision-making performance in high-pressure situations.
• Hindsight Bias Mitigation: Learn methods to mitigate Hindsight Bias, fostering a forward-focused, growth-oriented mindset in decision-making.
• Emotional Intelligence in Decision-Making: Explore the role of emotions, developing emotional intelligence skills to balance rationality and emotional factors for sound decision-making.

Areas Covered in the Webinar:

• Introduction
• Understanding Human Error
• Decision Making Errors
• Confirmation Bias
• Overconfidence
• Anchoring
• Availability Heuristic
• Sunk Cost Fallacy
• Groupthink
• Decision Fatigue
• Hindsight Bias
• Emotional Decision-Making

Who Will Benefit:

• Business Leaders and Executives: Enhance strategic decision-making skills and lead with a comprehensive understanding of human error prevention.
• Project Managers: Acquire tools to optimize decision-making in project planning and execution, minimizing the risk of errors.
• Healthcare Professionals: Improve critical decision-making in healthcare settings, ensuring patient safety and minimizing the impact of human errors.
• Risk Managers: Strengthen risk assessment and mitigation skills, fostering a proactive approach to decision-making in risk-prone environments.
• Team Leaders and Managers: Foster a culture of informed decision-making within teams, mitigating groupthink and optimizing collective judgment.
• Entrepreneurs: Develop a resilient decision-making framework for navigating the uncertainties of entrepreneurship and minimizing costly mistakes.
• Human Resources Professionals: Understand the human factors influencing decision-making, contributing to a positive workplace culture and reducing errors in personnel-related choices.
• Legal Professionals: Apply critical thinking skills to legal decision-making, minimizing the risk of cognitive biases and ensuring more objective legal strategies.
• Educators and Trainers: Integrate insights into cognitive biases and decision errors into educational approaches, enhancing the critical thinking skills of students and trainees.
• Emergency Responders: Improve decision-making under pressure, mitigating the impact of stress and fatigue in high-stakes situations.

Ginette M Collazo
Organizational Psychologist, Ginette M Collazo Inc

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with more than 20 years of experience specializing in Engineering Psychology and Human Reliability. These disciplines study the interaction between human behavior and productivity. She has held positions leading Training and Human Reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

In 2009, Dr. Collazo established Human Error Solutions (HES), a US-based boutique consulting firm. She has positioned herself as one of the few Human Error Reduction Experts worldwide. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness implemented and proven amongst different industries globally. Furthermore, this scientific method has been applied in critical quality situations and workplace accidents. As a GMP expert also has a Keynote Speaker at significant events around the world.

Ginette Collazo, Ph. D., is the author of several books, “Human Error: Root Cause Determination Model” and “Mission Matters: World Leading Entrepreneurs Reveal their Top Tips to Success.”

Also, she is the host of The Power of Why Podcast. A show about human behavior in the workplace and critical thinking.

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