Not the Final Frontier: Developing Cultural Competence

Why Should You Attend:

Cultural competency is the understanding of diverse attitudes, beliefs, behaviors, practices and communication patterns, attributable to a variety of factors (race, ethnicity, religion, socio-economic status, historical or social context, physical or mental ability, age, gender, sexual orientation, or generational and acculturation status).

Cultural competence can have a significant impact on the success of an organization- whomever you happen to be interacting with- an employee, a co-worker, an independent contractor, a vendor, a customer, a pupil, a patient.

In this course, attendees will discover the value of inviting different perspectives and world views into the workplace, on the path to becoming culturally competent.

Areas Covered in the Webinar:

• The U.S. Army’s approach to cultural competency
• The various aspects of diversity
• “Protected Categories” in California
• The cultural competence continuum
• Pendersen’s developmental model of cultural competence
• The concept and aspects of emotional intelligence
• A go-to behavioral checklist

Who Will Benefit:

• HR Mangers
• HR Personnel
• Supervisors
• Owners
• Human Resources Staff and Executives
• Payroll Staff and Executives
• General Counsel
• All California Employers

Jacquiline M Wagner
President, JMW Seminars

Jacquiline M. Wagner, Esq., is the president of JMW Seminars, LLC - working to improve the performance of employees and supervisors. Ms. Wagner uniquely understands the needs of business owners and employers when it comes to educating employees. For almost twenty years, she has enjoyed the honor of training hundreds of employees and supervisors in an assortment of industries concerning all aspects of employment law.

Stemming from that experience, she has designed a wide array of engaging human resources, employment law, motivational, business acumen, professional development, continuing education and leadership courses and presentations.

In addition to spearheading JMW Seminars, LLC, Ms. Wagner is a principal human resources and continuing education trainer on behalf of the Office of General Counsel for the Los Angeles Unified School District, where she serves as Assistant General Counsel.

Topic Background:

In his law review article “The Case for Cultural Competency”, Jeffrey A. Dodge, Associate Dean of Students and Administration at the University of Idaho College of Law proffered that “In effect, cultural competence is a professional skill that allows individuals and institutions to effectively communicate, negotiate and advocate across different cultural experiences and differences, irrespective of whichever laundry list of attributes they may (or may not) possess.”

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