How Managers Can Erode Toxic Behaviors, Improve Performance and Reduce Workplace Drama!

Why Should You Attend:

In this webinar, you will understand how Dr. Kusy’s extensive 3-year national study of over 400 individuals provides critical answers. Mitch’s heavily researched Toxic Cost Worksheet will demonstrate how leaders can determine the financial ramifications of toxic people in you own organizations - up to 6% of total compensation costs…and use this to sell to leaders why the buck stops here. Beyond financial costs, Mitch provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that will make you say: "Why didn’t I think of that?"

• How many of you have had to deal with a toxic person?
• Are more males or females toxic?
• Did you ever quit because of a toxic individual?
• Are key leaders aware of how bad the toxic person is?
• Do toxic people get away with bad behavior?

Areas Covered in the Webinar:

• Impact of toxic personalities at work
• 3 categories of toxic individuals
• Creating cultures of everyday civility that mean business
• The financial cost of toxic individuals—even your top performers!
• Toxic buffers and toxic protectors who enable toxic personalities to get away with bad behavior
• Recruiting practices to avoid hiring toxic people
• Engage new forms of exit interviews that will stop toxic behaviors in their tracks
• How to tailor your coaching of toxic individuals with templates based on whether the person is your peer, direct report, or boss
• Performance management practices to provide the best kind of feedback with power
• Team strategies to deal with toxic people

Who Will Benefit:

• All leaders
• HR professionals

Dr. Mitchell Kusy
Dr. Mitchell Kusy and Associates

Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.

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