How to Deal with Toxic Behaviours in Healthcare to Improve Patient Safety and Team Performance

Why Should You Attend:

In healthcare, toxic personalities’ modus operandi is shaming, manipulating, and belittling in public and private. Healthcare professionals feel the angst they cause, but are often unaware of how prevalent they are or how much they cost—in terms of patient safety, team performance, and the bottom line. It has a large effect on performance as per below stats.

• 70-80% of medical professionals reported medication errors due to disruptive behaviors
• 51% nurses reported patient errors from physician abuse
• 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
• 50% can’t handle the incivility
• 31% nurses quit as a result of a toxic person
• Intimidation caused 49% med errors resulting 27% patient mortality

Attend this webinar to learn how to reduce severity of toxic behavior, how to give tailored feedback, Improve patient safety through a system of interventions. What strategies to follow to prevent erosion of patient safety, how to avoid hiring a toxic person, what reactive strategies can be used and overall improve your own personal well being.

Learning Objectives:

At the end of this webinar, you should be able to:

• Improve patient safety through a system of interventions.
• Reduce the severity of toxic behaviors in your healthcare organization.
• Give tailored feedback based on whether the toxic individual is a peer, direct report, or even your boss!
• Engage strategies to prevent the erosion of patient safety.
• Use proactive strategies to avoid ever hiring a toxic person!
• Use reactive strategies to effectively deal with them once they are there.
• Improve your own personal well-being.
• In less than 2 minutes, calculate what toxic people cost in your organization!

Areas Covered in the Webinar:

• How toxic people reduce patient safety
• How toxic people erode team performance
• What to do about toxic providers who are organizational stars
• How to avoid hiring toxic people
• What to do once a toxic individual is there
• Why feedback to toxic people often fail
• How to coach a toxic peer, toxic boss, or toxic direct report
• Patient areas as a result of a toxic person

Who Will Benefit:

• All Healthcare Providers
• All Healthcare Leaders

Mitchell Kusy
Associates, Kusy Consulting

Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.

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