Customer Service with a Payroll Twist 2016
Vicki M. Lambert
90 Min
Product Id: 704613
Excellent customer service assists payroll in its daily operations within the department rather than for its outside customers. This training program will examine how a correctly implemented payroll department customer service policy will ensure that communications remain open and clear. By setting down in writing what the payroll department can and cannot do legally, or will or will not be able to do, right up front goes a long way towards preventing future misunderstandings, miscommunications and the resulting conflicts which cause the department to lose valuable time handling this conflict.
Wage and Salary Administration: Setting Ranges, Determining Merit Increases and Bonuses
Marna Hayden
60 Min
Product Id: 704220
This training program will concentrate primarily on establishing a philosophy and program for salary administration that will be in alignment with your organization’s business strategy, be understandable to management and employees and compliant with applicable labor laws.
How to Plan for the Proposed Changes to the Fair Labor Standards Act (FLSA) - Part 1
Bob McKenzie
60 Min
Product Id: 704581
This training program will offer best practices for staying in compliance with the Fair Labor Standards Act when the proposed regulations are released while exploring the critical nature of the right communications. It will be followed-up by a 60 minutes complimentary Q&A Session(Series2)on Monday, May 9th 2016.
How to Create Effective Employee Newsletters
Randall A Olson
60 Min
Product Id: 704564
This training program will help you determine if an employee newsletter is right for your company. Attendees will further learn best practices for newsletter content, design and distribution, and how to create and oversee the development and production of employee newsletters.
Affirmative Action Trends and Compliance Advice | New Labor Rules and OFCCP Regulations
Cathleen M. Hampton
90 Min
Product Id: 704541
This webinar was designed to provide human resource professionals and business executives with the practical information they need to help increase their effectiveness when developing Affirmative Action programs and practices. Participants will learn about the new labor rules and OFCCP’s regulations in regards to AAP.
What to Expect When Your Employee Is Expecting: Navigating Pregnancy-Related Issues in California Workplaces
Jacquiline M Wagner
60 Min
Product Id: 704536
This webinar training course will assist California employers navigate the sometimes turbulent waters of successfully addressing and managing the issues afoot when an employee is expecting. The Instructor will share practical methods of evaluating pregnancy accommodation request, ensuring a pregnant employee receives entitled leave and tips for ensuring a smooth return-to-work.
HR/Benefits Outsourcing - Return on Investment (ROI)
Rob J Thurston
90 Min
Product Id: 704535
This webinar training will discuss how to identify key areas of HR/ benefit that can be outsourced and to evaluate and find quality outsourcing options. The Instructor will share surveys, case studies and trends in the Industry. Participants will also learn the law of sunk costs and how to do a cost-benefit analysis.
Family Care and Medical Leave in California - Part II
Jacquiline M Wagner
90 Min
Product Id: 704508
This series of training programs on Family Care and Medical Leave in California will examine compensation while on leave, continuation of benefits while on leave, employer’s prohibited actions under the CFRA, employee’s return to work policies, and more.
Customer Service Begins in HR
Mary Gormandy White
60 Min
Product Id: 704411
This training program, participants will learn how and why customer service really begins with the HR function, and gain actionable knowledge that they can use to improve their ability to provide effective customer service to their organization’s very important internal customers. Speaker will discuss how we can set the right work culture and ethics through internal training of new and existing employee to deliver highest quality of customer service.
Leadership for Today’s Leaders
Barney Kramer
90 Min
Product Id: 704324
This training program will assist all personnel in a leadership or supervisorial position of any kind. The teaching points in this webinar are universal and applicable to any business or industry hiring employees. Certainly the larger an organization is the more difficult it is to get everyone in step; thus the principals this program teaches become more critical as an organization increases in size.
Project Management for Human Resource Professionals
Cathleen M. Hampton
90 Min
Product Id: 704233
This training program will guide participants through the process and provide them with tips to improve and strengthen project management skills. The purpose of this session is to provide attendees with the skills, knowledge, and tools to effectively and efficiently define, organize, plan, manage, and close human resource related projects.
LGBT Workers - Know Their Legal Rights and Their Employers' Legal Obligations
Deirdre Kamber Todd
60 Min
Product Id: 704213
This training program on LGBT workers’ rights will address questions such as what it means to be LGBTQIA. It will discuss laws that impact LGBTQIA employees and provide a workplace toolbox for developing LGBTQIA compliance.
Effective Labour Law and Union Behavior Training for Human Resources
Diana Chomichuk
60 Min
Product Id: 704080
This training will help improve your productivity and effectiveness in understanding labor laws, workplace social dynamics, working with unions and the management of human resources.
Offensive Behavior and Harassment that Violates Title VII of the Civil Rights Act of 1964 - The Supervisor's Role
Kelly Rietow
60 Min
Product Id: 703890
Employee complaints go with the territory when you are a manager. But how do you know when your complaints and concerns may indicate policy violations or illegal behavior? This webinar will help attendees understand the definitions of harassment and offensive behavior, protected classes, the supervisor’s role, and preventing retaliation.
Rewards and Risks: Progressive vs. Flexible Discipline Policy
Deborah E Watson
60 Min
Product Id: 703629
This course will instruct attendees on the principles behind progressive and flexible discipline policies, and guide them in opting for the most ideal policy for their organization.
Giving and Receiving Feedback: How to Create and Improve an Employee Development Plan
Gail Birks
60 Min
Product Id: 703506
This webinar will explain different performance appraisal models and will identify the pros and cons of performance appraisals. Attendees will learn how to create and improve an employee development plan.
Effective Coaching for Sustainable Peak Performance
Gail Birks
60 Min
Product Id: 703425
This webinar will help you enhance your current strategies of coaching employees & teams for sustainable peak performance. You will be given that are designed for effective coaching, defining roles, measuring performance & implementing plans.
The Leadership Toolkit
Chris Doxey
60 Min
Product Id: 702388
This webinar will define and describe the principles of leadership. It will provide examples of leadership styles that will allow the participants to determine their own leadership style as well as the styles of their managers, peers, and subordinates. We’ll discuss how situational leadership can be an effective leadership style.
Producing Results in a Too-Much-to-Do World: Productivity and Time Management for the 21st Century
Matthew W Burr
60 Min
Product Id: 700640
In this Productivity and Time Management webinar/training you will learn some great new thinking in productivity management.
Strategic Planning: Mapping and Measuring Strategy
Amie Devero
60 Min
Product Id: 700423
In this Strategic Planning training learn to map and measure the strategy and Creating metrics that will populate a balanced scorecard, allowing for the measurement of the strategy’s execution, and the measurement of its validity. Real strategy is one of the most poorly understood management areas. Most strategic planning consists of little more than issuing goals and assigning projects and tasks--then producing a giant tome that no one ever reads.