Conflict resolution: A win/win proposition and strategy
Instructor:
Scott Baird
Product ID: 700803
- Duration: 60 Min
Conflict and tension build in a work group and customer service is suffering. Two merged departments never really merged and productivity is secondary to criticism and back biting. An employee and their supervisor have personality conflicts and can’t get along but need to function productively. The effect of the conflict is starting to be seen in others employee’ productivity. Conflict is an inevitable part of the normal work environment. The key is to manage conflicts early and effectively, before they develop into major problems.
Areas Covered in the seminar:
- Participants will complete a self assessment inventory related to conflict issues.
- Each participant will be able to assess a conflict situation and describe the various elements creating the conflict.
- Supervisors and managers will learn and demonstrate effective communication skills for meaningful conflict intervention and resolution.
- Participants will describe various conflict intervention strategies and how each method impacts the resolution processor.
- Each participant will design a strategy for conflict resolution using a real life workplace conflict situation.
Who will benefit:
- Senior HR Professionals
- HR Analysts
- HR Mangers & Directors
- HR Personnel
- Employee Relations Professionals
- Directors, Vice Presidents & Managers of Recruiting/Retention
- Directors, Vice Presidents & Managers of Human Resources
- Employment Managers/Specialists
- HR Coordinators/Supervisors
- Talent Acquisition Professionals
- College Recruiters
- Corporate Recruiters
Scott Baird, is the Founder and CEO of Strategic Human Resourced Solutions. The majority of his work involves accurately diagnosing and treating all kinds of failures in human organizations: bottlenecks, barriers, power struggles, territorialism, and anything else that may constrain the human potential. He has developed over 200 employee skill/behavioral based training programs to enhance individual productivity and organizational effectiveness. Scott has consulted with over 150 companies ranging from Fortune 5 to small start-up's in every corner of the world. Scott began his corporate career with RCA Records in New York City. He then moved to American Cyanamid in New Jersey, Chiquita in Central America, ARCO in Alaska, Worked Perfect and Novell, in Utah. Scott earned his Bachelors of Science degree and his Masters degree in organization behavior from Brigham Young University.
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